Call Center Representative

  • location: Tempe, AZ
  • type: Temporary
  • salary: $17 per hour

job description

Call Center Representative

Are you looking for a work-from-home call center opportunity where you can put your call center skills and excellent experience to great use? How about a seasonal position to get you through the next 5-6 months? Have we got the job for you?! RIGHT NOW our esteemed healthcare client in Scottsdale is in need of call center support to get through the open enrollment season! *Disregard if you are working on or awaiting a start date for another Randstad assignment* *Call Center experience (1 year) required *Healthcare experience (6 months) required *This position is temporary* *This position is a Work-From-Home opportunity ONLY UNTIL we can return to the client site* Details are below - PLEASE REVIEW ALL DETAILS BELOW PRIOR TO SUBMITTING YOUR RESUME. -Start date: Monday 9/28/2020 -Assignment Duration: 5-6 months -Work Site Location: Scottsdale AZ (Hwy 101/Chaparral Rd) -Availability Required: Must be available for any 7.75-hour or 10-hour shift between the hours of 6am-8pm Monday-Friday -Overtime? TBD -Weekends? Possibly to get caught up from a busy week -Breaks/Lunch: Two 15-minute paid breaks and one 45-minute lunch unpaid -Pay: $17/hour



Responsibilities

-Adheres to schedule and meets daily metric goals
-Provides an excellent customer experience taking inbound phone calls from callers with healthcare/open enrollment inquiries
-Protects customer's personal information by following all verification requirements
-Communicate effectively and confidently, and engages with all customers to build confidence and trust
-Data Entry



The essential functions of this role include:

  • working weekends
Skills
  • Microsoft Outlook (1 year of experience is preferred)
  • Computer Hardware Setup (1 year of experience is preferred)
  • Inbound Call Center (1 year of experience is required)
  • Healthcare (6 months of experience is required)
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 6 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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