Customer Service rep

  • location: Manchester, NH
  • type: Temp to Perm
  • salary: $15 per hour

job description

Customer Service rep

Randstad is seeking 2 Customer Service Representatives for employment in Manchester, NH on a Part-Time basis. The ideal candidates will have 1-3 years of relevant experience. Pay: $15/hour Role: Customer Service (Part-Time 25 hours/week) Location: Manchester, NH Hours: Monday-Friday 8am-1pm (Position 1) Hours: Monday-Friday 1pm-6pm (Position 2)   Premise:

  • Responsible for effectively providing information and referral services to 2-1-1 NH callers, and promoting community awareness of 2-1-1 NH.
  • The Information and Referral Specialist seeks to identify clients’ needs and link clients with available resources in their community.
    RESPONSIBILITIES:  

  • Answer incoming phone calls to provide information and referral service
       including intake, assessment and referral.

  • Assess the callers’ needs and level of crisis intervention required
  • Answer a multi-line phone to assist callers with questions about public, private or government resources for health and social services.
  • Screen callers for needed services to ensure appropriate referrals are given.
  • Provide specific and detailed information to callers about accessing public, private, or government health and social services.
  • Enter call data accurately and completely into the 2-1-1 NH database in accordance with established standards.
  • Researching new resource information for inclusion in the resource database.
SKILLS REQUIRED:

  • Excellent communication skills, including the ability to respond to callers with
patience, objectivity and a nonjudgmental demeanor

  • Computer literacy - access, retrieve, and input information from an automated
database/client information system

  • Ability to work under pressure in a fast paced environment.
  • Ability to quickly discern the stage/degree to which callers are in crisis
  • Demonstrated ability to problem-solve
  • Knowledge of, or ability to learn community and statewide resources
  • Ability to work well in a team, excellent interpersonal skills, and positive demeanor
 

Responsibilities

 

  • Answer incoming phone calls to provide information and referral service
       including intake, assessment and referral.

  • Assess the callers’ needs and level of crisis intervention required
  • Answer a multi-line phone to assist callers with questions about public, private or government resources for health and social services.
  • Screen callers for needed services to ensure appropriate referrals are given.
  • Provide specific and detailed information to callers about accessing public, private, or government health and social services.
  • Enter call data accurately and completely into the 2-1-1 NH database in accordance with established standards.
  • Researching new resource information for inclusion in the resource database.
Skills

  • Customer Service
  • Typing Skills
  • Follow-up
  • Telephone Etiquette
Education

  • High School
Qualifications

  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 1 PM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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