Work From Home Call Center Representative

  • location: Murfreesboro, TN
  • type: Temp to Perm
  • salary: $12.50 - $13.50 per hour

job description

Work From Home Call Center Representative

Are you looking for the next steps in your career? Take that first one by applying to be a call center representative remotely. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as a customer service representative or experience in a related position.   



Responsibilities

  • Schedule, modify, and cancel reservations as requested with the highest degree of accuracy.
  • Answer calls from customers to learn about and address their needs.
  • Perform logistics troubleshooting and confirm resolution with the customer.
  • Respond professionally and efficiently to customers, explain possible solutions, and ensure that customers feel supported and valued.
  • Engage in active listening with customers, confirm or clarify information and deescalate issues, as needed.
  • Utilize software, databases, and tools appropriately.


Skills
  • Customer Service (3 years of experience is required)
  • Basic Software Skills (3 years of experience is preferred)
  • Basic Computer Skills (3 years of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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