As a Call Center Team Lead, your focus will be on the overall development and management of Customer Service Representatives. You will coach your team to success and address performance deficiencies and reinforce positive behaviors.
What you'll be doing: Conduct training for call center staff Coach customer service staff on work procedures including but not limited to proper call handling and maintaining call quality standards Provide constructive feedback and positive reinforcement to drive performance Performance management of temporary customer service associates including, call handling metrics and behavioral observations Adherence to Best Practices, Policies, and Procedures to ensure fair and consistent management of all temporary customer service representatives
Must be Professional, Energetic, Enthusiastic, and a Leader!
Are you passionate about Customer Service? Do you enjoy coaching your team to success? If so, we want you as a part of our team.
Coaching and Managing Contact Center Agents
Attendance, Behavioral and Performance Management
Act as SME and provide on floor assistance as needed
Other duties as assigned by your leader
The essential functions of this role include:
- working in a smoke free environment
- Supervising (2 years of experience is preferred)
- Basic Computer Skills
- Call Center Support
- Managing (2 years of experience is preferred)
- Customer Service (4 years of experience is preferred)
- Providing Feedback (2 years of experience is preferred)
- Problem Solving
- Basic Software Skills
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 8 AM - 11 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.