We have a brand new position for 18 REMOTE Fraud Analysts for a potential “temp to hire” position. The pay rate is $20/hr. Seeking candidates with at least 2-3 years of recent call center experience or 3+ years of banking/financial experience handling fraud, claim, website navigation, collecting payments, and/or account maintenance. Start Date: 10/26/2020 Location: Fort Worth, TX 76155 Schedule: Monday to Sunday, 12:30pm – 9:00pm (must be available 7 days a week – no exceptions)
The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor
- Years of experience: 3 years
- Experience level:Experienced
Working hours: 12:30 PM - 9 PM
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