Customer Service Representative

  • location: Somerset, NJ
  • type: Temp to Perm
  • salary: $14 - $16.64 per hour

job description

Customer Service Representative

Are you personable, organized and results oriented? Do you love helping others and have a sense of urgency with issue resolution? Now hiring for a Customer Service Representative in Somerset, NJ. Hours can either be 1st shift (5:00am - 1:30pm OR 1:30pm - 10:00pm). Work will be performed on-site and is within a call-center environment. 

Responsibilities

Acting liaison between customers and technical support teams to resolve issues.
Create work orders on a ticketing system for the purpose of dispatching field technicians.
Monitor the Central Management System; identifying errors for dispatch to field technicians or internal groups.
Respond to requests from the field technicians and referred issues from external and internal sources via voice, text and email.



The essential functions of this role include:

  • working up to 5 hrs of overtime per week
Skills
  • Customer Service
  • Telephone Etiquette
  • Typing Skills
  • CRM
  • Basic Computer Skills
  • Call Center Support
  • Data Entry
  • Troubleshooting
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 5 AM - 3:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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