If you are an Amazing Customer Service Professional who wants to make great money working at an amazing company then keep reading! Randstad is looking for Research Reps to work within the Complaints Office handling disputes concerning consumer accounts. High level role providing white glove service to sensitive complaints. You will be researching claims and making a final resolution in writing to the customer. The Benefits!: --Opportunity to work from home after 3 months. (Equipment provided; you will need to provide internet access.) --Potential for temp to hire with the client --Benefits through Randstad: Healthcare (Medical, Dental, Vision, Disability, Life/Accidental Insurance) and 401k --Weekly pay!
--Printing out and mailing letters to customers.
--Supporting complaint resolution cases for consumer accounts - checking, savings, and legal orders.
--Review of in-process, closed, or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions to determine if processes and documentation are in compliance with internal company requirements.
--Responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling.
--Investigation and research utilizing multiple systems to determine what occurred and ultimately come to a resolution.
--Resolutions provided via writing - no complaint is the same. Agents will have access to a verbiage bank/letter library with phrases and key responses.
--Responsible for following up on older cases and getting started on new cases - must maintain all cases each day.
--Working out of a queue of about 20 cases with a goal of completing 2 cases per day.
- Customer Service (2 years of experience is preferred)
- Claims Processing
- Written Communication
- Years of experience: 0 years
- Experience level:Experienced
Working hours: 7 AM - 4 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.