Research and Remediation Associate

  • location: Roanoke, VA
  • type: Temp to Perm
  • salary: $13 per hour

job description

Research and Remediation Associate

If you are an Amazing Customer Service Professional who wants to make great money working at an amazing company then keep reading! Randstad is looking for Call Center reps to handle inbound calls and follow up with customers regarding their home equity accounts. You will help customers with making payments, ordering documentation, and problem solving to find solutions. The Benefits!:  --Potential for temp to hire with the client --Benefits through Randstad: Healthcare (Medical, Dental, Vision, Disability, Life/Accidental Insurance) and 401k --Weekly pay!

Responsibilities

--30-50 calls/day
--Inbound calls from customers w/ home equity account (LOC, line of credit, tied to their home)
--Select outbound calls needed for follow up 
--Taking calls, helping them to make payments, ordering documentation, problem resolution, etc (i don’t understand how my interest was calculated, don’t understand fees on my statement, need a payoff, looking to refi, etc)
--Average call is about 8 mins long 



Skills

  • Customer Service
  • Data Entry
  • Call Center Support
  • Collections
Education
  • High School
Qualifications
  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: First

Working hours: 1:30 PM - 10 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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