Work From Home Customer Service Representative

  • location: Cleveland, TN
  • type: Temp to Perm
  • salary: $11 - $13 per hour

job description

Work From Home Customer Service Representative

Are you looking to take a step up from your current customer service position and work from home for an Award Winning Contact Center? We are seeking candidates who are passionate about helping our business and enjoy working in a fast paced environment that ranks among some of the top scores in engagement in the industry. As a WFH Customer Service Representative, you will support our trade partners, consumers, and internal process partners via phone, chat, email or other technology for Whirlpool Consumer Services. Daily responsibilities include taking inbound calls, helping consumers resolve issues, providing basic troubleshooting information, and scheduling service while ensuring consumers are fully satisfied when the call is completed. Must be willing to work a 40 hour schedule. Our ideal candidate will be available M-F between the hours of 8am - 8pm and have flexibility for Saturday hours between 8am and 5pm for some roles. We are proud to offer competitive compensation between $11.00-$13.00 per hour, depending on your customer service and computer experience. Our recruiting team will review your resume, years of experience and assessment scores to determine your starting pay rate.

Responsibilities

  • taking inbound calls from customers and providing quality customer service

  • troubleshooting customer and product issues to quickly find appropriate resolutions

  • documenting customer interactions in the call center software program, such as eCRM, Aspect, or Genesys

  • using computer skills, specifically in a Google environment,to communicate and complete daily tasks

  • managing multiple programs at the same time, while working in a fast paced environment



The essential functions of this role include:
  • working weekends
Skills
  • Active Listening
  • Customer Service (1 year of experience is required)
  • Typing Skills
  • G-suite - gmail, sheets, chat
  • Zoom video meetings
  • Call Center Support (1 year of experience is required)
  • Basic Software Skills
  • Data Entry
Education
  • High School (required)
Qualifications
  • Years of experience: 0 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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