Customer service Representative

  • location: Trenton, NJ
  • type: Temp to Perm
  • salary: $14 - $20 per hour

job description

Customer service Representative

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major distribution company is looking for customer service representatives to join the Customer Care team. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as a Customer Service Agent. Please note this is a work from home position.

Responsibilities

 

• Assists customers with the intent of selling company products or services through phone, web, fax or mail communication

• Provide a basic level of customer support but refers more complex problems to other staff members

• Requires an in-depth knowledge of products and services offered

• Prepares and follows up on customer quotes

• Provides pricing and availability of our product to customers

• Requests and coordinates discounted prices on orders

• Maintain required call quality level

• Inputs all sales orders as a result of customer negotiations

• Sells additional product through suggestive selling techniques

• Performs other duties as assigned

• Handling a minimum of 70 calls per shift 

Skills

  • Customer Service
  • Basic Software Skills
  • Follow-up
  • Telephone Etiquette
Education

  • High School
Qualifications

  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 10 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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