Do you wake up each day wanting to make a positive difference in others' lives? Do you thrive with compassion and want to put people first with your service skills? Are you able to consistently maintain a positive, patient, approachable, and friendly attitude?
Will you be lucky enough ( preparation meets opportunity ) to be chosen to work for a company that has a positive culture, values your career development goals, provides a robust benefits package that includes continuing education opportunities, flexible work schedules, and generous employee perks? The ideal candidate will want to work in a collaborative environment, where they know they are better as a team, instead of a group of individuals.
Randstad has been tasked to find the ideal candidate for a direct-hire opportunity with a local company that has been in business for over 25 years! At this point, they are working remotely and may return to the office once it has been deemed safe to return. You would be providing world-class service for retirement plans and benefits administration support to the public sector by answering client queries. You must be accurate and treat everyone with a time-sensitive urgency to be able to work in a fast-paced and deadline-driven environment with highly detail-oriented skills.
o Maintain Customer queries by plan guidelines
o Possess the ability to analyze information and document it appropriately
o Continuously evaluate and identify opportunities to drive process improvements that positively impact the business
o Ability to provide professional and articulate written and verbal communication
o Must routinely meet daily, weekly, and monthly deadlines
- direct customer service exp (2 years of experience is preferred)
- Call Center Support
- work remotely/office blend
- 50 WPM
- Word, Excel, and Outlook
- Bilingual in Spanish
- (403b, 401k, 457 or 401a)
- IRS retirement regulations
- ACA guidelines
- medical billing
- EOB's, 213 eligible medical
- FSA debit cards
- Dependent care eligibility
- Years of experience: 0 years
- Experience level:Experienced
Working hours: 11 AM - 8 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.