Bi-Lingual Customer Service Rep

  • location: Conyers, GA
  • type: Temp to Perm
  • salary: $18 per hour

job description

Bi-Lingual Customer Service Rep

We are searching for an amicable bilingual Customer Service Representative who is fluent in both stated languages. The bilingual Customer Service Representative's duties include tending to inquiries by and feedback from clients. You should make use of the appropriate channels to defer these, where necessary.

To be successful as a bilingual Customer Service Representative, you should exude confidence and composure when assisting customers. Ultimately, an excellent bilingual Customer Service Representative will continuously brainstorm ways to provide a more pleasant and efficient service to our customers.

bilingual Customer Service Representative Responsibilities:
  • Memorizing the prices and features of each offering.
  • Confirming customers' language preferences as you assist them.
  • Addressing queries, complaints, and recommendations furnished by customers.
  • Redirecting customers to the pertinent department, if needed.
  • Deferring to management in instances of uncertainty.
  • Processing exchanges and refunds in ways congruent with our policies.
  • Providing customers with details of supplementary products or services that may suit their needs.
  • Monitoring call and mail histories to ensure that all customers have been assisted.
  • Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
  • Administering and receiving customer surveys on occasion.
bilingual Customer Service Representative Requirements:
  • High school diploma, GED, or equivalent.
  • Proven experience as a Customer Service Representative, Customer Support Representative, or similar.
  • Experience using both languages in a professional capacity is preferred.
  • Exceptional verbal communication skills in both specified languages.
  • Computer literate.
  • Ability to craft professional emails.
  • Active listening skills and attention to minutiae.
  • Solid awareness of your skill set and willingness to refer customers for help, as needed.
  • Professional, courteous, and forbearing


Responsibilities

  • Memorizing the prices and features of each offering.
  • Confirming customers' language preferences as you assist them.
  • Addressing queries, complaints, and recommendations furnished by customers.
  • Redirecting customers to the pertinent department, if needed.
  • Deferring to management in instances of uncertainty.
  • Processing exchanges and refunds in ways congruent with our policies.
  • Providing customers with details of supplementary products or services that may suit their needs.
  • Monitoring call and mail histories to ensure that all customers have been assisted.
  • Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
  • Administering and receiving customer surveys on occasion.


Skills
  • Spanish bilingual (3 years of experience is required)
  • Customer Service (3 years of experience is required)
  • advance computer skills (3 years of experience is required)
Education
  • Associates
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 7 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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