Coordinator - Quality Assurance

  • location: Hampton, VA
  • type: Temp to Perm
  • salary: $15.50 per hour

job description

Coordinator - Quality Assurance

Our client in Hampton, VA is hiring Quality Asurance Coordinators to support a large project in ther Hampton, VA call center.  The Quality Assurance Coordinator is responsible for monitoring, evaluating and directing staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.  

Responsibilities

Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards

Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems 

Conduct quality assurance for completeness, accuracy, consistency and conformity 

Coordinate review activities as assigned by management and document the disposition of evaluation challenges 

Initiate, recommend or provide solutions through designated channels and verify the implementation of solutions 

Maintain updated knowledge of the program, including policies and procedures as referenced in the employee and quality manual 

Research and gather data for special studies 

Assist with training as needed 

Perform other duties as may be assigned by management



Skills

  • Quality Assurance
  • Providing Feedback
  • Written Communication
  • Call Center (2 years of experience is required)
  • Customer Service (2 years of experience is required)
  • Microsoft Office (2 years of experience is required)
  • communication skills
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

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