Patient Services Representative

  • location: Malvern, PA
  • type: Temp to Perm
  • salary: $17 per hour

job description

Patient Services Representative

  • Provide customer product support and technical issue resolution via phone

  • Resolve problem(s) over the phone by instructing/guiding customers through detailed corrective actions

  • Follow up with customers when necessary to confirm resolution of problems

  • Respond to customer support requests with a sense of urgency and professionalism

  • Ask questions to determine nature of problem and follow through with troubleshooting process

  • Diagnose technical problems and instruct end-users through appropriate maintenance or troubleshooting procedures

  • Communicate issues with team members and escalate appropriately; serve as an internal resource to assist sales representatives and internal staff when necessary

  • Proactively identify and report potential problems or issues to supervisor and management

  • Document all patient and device related complaints electronically

  • Work cross-functionally to support organizational goals

  • Performs other duties and responsibilities as assigned



Responsibilities

  • Provide customer product support and technical issue resolution via phone

  • Resolve problem(s) over the phone by instructing/guiding customers through detailed corrective actions

  • Follow up with customers when necessary to confirm resolution of problems

  • Respond to customer support requests with a sense of urgency and professionalism

  • Ask questions to determine nature of problem and follow through with troubleshooting process

  • Diagnose technical problems and instruct end-users through appropriate maintenance or troubleshooting procedures

  • Communicate issues with team members and escalate appropriately; serve as an internal resource to assist sales representatives and internal staff when necessary

  • Proactively identify and report potential problems or issues to supervisor and management

  • Document all patient and device related complaints electronically

  • Work cross-functionally to support organizational goals

  • Performs other duties and responsibilities as assigned



The essential functions of this role include:
  • working weekends
Skills
  • Patient Support
  • Technical Support
  • Customer Service (1 year of experience is required)
  • Troubleshooting
  • Basic Computer Skills
  • Call Center Support
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: Second

Working hours: 2 PM - 10:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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