CSR Inbound Work from Home

  • location: Kissimmee, FL
  • type: Temp to Perm
  • salary: $12.50 - $13.50 per hour

job description

CSR Inbound Work from Home

** MUST BE LOCATED WITHING ADVERTISED STATE **Are you looking for the next steps in your career? Take that first one by applying to be a Remote CSR. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as a CSR or experience in a related position.                                     Technology requirements: BYOD Computer Operating System level i.e. Windows 10                               BYOD Anti Virus solution Home office setup, i.e. Wired only NOT WIFI      Broadband Home router Broadband supplier and associated medium of delivery, i.e. NO SATELLITE SERVICES                     Broadband download 20+ upload 10speeds                                                        BOYD  Intended headset. If you have these qualifications Keep on reading and schedule an interview TODAY!  

Responsibilities

  • Schedule, modify, and cancel reservations as requested with the highest degree of accuracy.
  • Answer calls from customers to learn about and address their needs.
  • Perform logistics troubleshooting and confirm resolution with the customer.
  • Respond professionally and efficiently to customers, explain possible solutions, and ensure that customers feel supported and valued.
  • Engage in active listening with customers, confirm or clarify information and deescalate issues, as needed.
  • Utilize software, databases, and tools appropriately.


Skills
  • Basic Software Skills
  • Typing Skills
  • Basic Computer Skills
  • Customer Service
Education
  • High School (required)
Qualifications
  • Years of experience: 3 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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