Customer Service Representative I

  • location: Phoenix, AZ
  • type: Temp to Perm
  • salary: $15 per hour

job description

Customer Service Representative I

If you are an EXCELLENT Customer Service or Administrative Professional who wants to get their foot in the door of a large financial institution, then keep reading! Randstad is looking for Home Mortgage CSRs to handle inbound calls regarding customers' mortgage payments, payoffs, and inquiries regarding taxes, insurance, and escrow. Looking for candidates who are quick learners, adaptable, and willing to show up and show out!  The Benefits of working with Randstad!:  --Potential for temp to hire with the client --Benefits through Randstad: Healthcare (Medical, Dental, Vision, Disability, Life/Accidental Insurance) and 401k --Dedicated recruiter who will walk you through the process, interview prep, and provide support from start to finish.  --Weekly pay!  

Responsibilities

Training Schedule: M-F, 8am to 5pm
Work Schedule: 8-Hour Shift between 8am to 7pm; 1 Saturday Shift a Month

--Take about 35 up to 60 calls/day depending on volume.
--Build customer loyalty, understand the customers needs, support their inquiries appropriately, and cross sell applicable products,
--Handle calls regarding payments, payoffs, and late payments.
--Answer questions regarding increases/decreases in payments.
--Explain insurance and escrow related questions in regards to customer accounts.



The essential functions of this role include:

  • working weekends
Skills
  • Call Center Support
  • Customer Service
  • Administrative Duties
  • Telephone Etiquette
  • Basic Software Skills
  • Active Listening
Education
  • High School
Qualifications
  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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