Randstad is hiring for a MAJOR financial institution. Do you have experince researching customer complaints? Do you enjoy finding resolutions and offering a high level of customer support? We are seeking self-motivated professionals with the ability to effectively manage time, analyze processes, and find solutions! Apply now!
- Responsible for supporting complaint resolution cases working customer escalated complaints for customer service (anything on consumer accounts - checking, savings, legal orders, etc)
- This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
- Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.
- SLA turnaround time is to research and communicate a resolution to the customer within 10 days of receiving the case
The essential functions of this role include:
- working in a smoke free environment
- Written Communication (2 years of experience is required)
- communication skills (2 years of experience is required)
- Customer Service (2 years of experience is required)
- Decision Making (2 years of experience is required)
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 7:30 AM - 4 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.