Customer Service Reps (REMOTE)

  • location: Orlando, FL
  • type: Temp to Perm
  • salary: $12.50 - $13.50 per hour

job description

Customer Service Reps (REMOTE)

Looking for Superstar Customer Service Reps wanting to Work From Home. Are you that Icon? Want to Work From Home? Is your Home office Equipt for this challenging and rewarding position:                                         

Technology requirements:

  • BYOD Computer Operating System level i.e. Windows 10                   
  • BYOD Anti Virus solution Home office setup, i.e.
  • Wired only NOT WIFI     
  • Broadband Home router
  • Broadband supplier and associated medium of delivery, i.e. NO SATELLITE SERVICES                                                                     
  • Broadband download 20+ upload 10speeds                                                 
  • BYOD  Intended headset
If you have these qualifications schedule an interview TODAY by emailing Luke.Burton@randstadusa.com or by calling 727/521-5660!







Responsibilities

— Schedule, modify, and cancel reservations as requested with the highest degree of accuracy. — Answer calls from customers to learn about and address their needs and manage other issues with products or services.  — Perform logistics troubleshooting and confirm resolution with the customer, approaching each call with a “one- call resolution” mindset. — Respond professionally and efficiently to customers, explain possible solutions, and ensure that customer’s feelUpdate customer record with specific details of each call. — Actively participate and engage in frequent coaching and feedback opportunities in order to maximize individual performance and growth potential. Adhere to all company policies and procedures. —Engage in active listening with customers, confirm or clarify information and de-escalate issues, as needed. — Update customer record with specific details of each call. — Understand and strive to meet or exceed call center metrics, while providing excellent customer service.



Skills

  • Customer Service (1 year of experience is preferred)
  • Basic Software Skills
  • Call Center Support
  • Basic Computer Skills
  • Follow-up
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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