Help Desk Customer Service

  • location: Birmingham, AL
  • type: Temporary
  • salary: $16 per hour

job description

Help Desk Customer Service

Join a winning team!!!!  GREAT work from home opportunity open for top performing customer service reps.  You must be based in Birmingham, AL.  Do you believe in the saying " the customer is always right" AND have experience providing world class, white glove, customer service?  You must be a problem-solver and be able to think quickly.  Our best performers like a challenge and solving problems. Call us today to hear more about this outstanding work-from-home role.  



Responsibilities

  • Weekend availability a must.
  • Provides exceptional service to each consumer by focusing on meeting their needs through courteous attention to details, timely follow-up on all requests and issues, and maintains a desire to serve the consumer.
  • Entering ticket information into company system.
  • Must possess a sense of urgency and have a high attention to detail.
  • May receive and enters orders and process warranty/returns.
  • Must have excellent written and verbal communication skills.
  • Quickly resolves payment deductions and handles requests for credit or problem resolution related to warranty/returns, shipping discrepancies, pricing issues, and order errors.
  • Must be able to work in multiple systems and quickly move between those systems.
  • Working with customers to solve product technical issues.
  • Will be on phones all day speaking with customers.




The essential functions of this role include:
  • working up to 5 hrs of overtime per week
  • working weekends
Skills
  • Customer Service (1 year of experience is required)
  • Advanced computer skills (1 year of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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