Senior Customer Service Representative

  • location: Alpharetta, GA
  • type: Temp to Perm
  • salary: $18 - $20 per hour

job description

Senior Customer Service Representative

Are you looking for the next steps in your professional career? Take that first one by applying to be a Senior Customer Service Representative with on of our clients! If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience in the healthcare industry, experience with SAP, and customer service.  

Responsibilities

This client is open 365 days/24 hours

  • Provide a high level of customer service via telephone to internal and external customers.
  • Take a proactive role in personally owning the customer support experience
  • Provide initial response for Tier 2 technical support, Parts ID and Clinical support teams
  • Provide clarification of customers request and/ or problems
  • Investigate customer needs by asking probing questions
  • Timely escalation of customer satisfaction and product issues as required
  • Perform self-monitoring of individual calls to ensure customer needs are met
  • Work with the Credit and Parts departments to ensure products(s) are scheduled and shipped per customer requests.


The essential functions of this role include:
  • working in a smoke free environment
Skills
  • Customer Service (5 years of experience is required)
  • SAP (3 years of experience is required)
  • Computer Proficiency (5 years of experience is required)
  • Medical Terminology (5 years of experience is required)
  • Self Driven (10 years of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: Third

Working hours: 12 PM - 8 AM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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