Remote Call Center Agent

  • location: Deerfield Beach, FL
  • type: Temporary
  • salary: $12 per hour

job description

Remote Call Center Agent

We are immediately recruiting for Work from Home Call Center Reps for a high-end ecommerce company. You must have 1 year of call center experience, your own computer with Windows 10 and webcam, USB headset and high-speed internet.

The position pays $12 per hour. Candidates must be flexible to work either 9:00am-6:00pm or 2:00pm-11:00pm 7 days a week. You will reveive an assigned schedule with specific days off although we can not guarantee which days during the interview process. 

Call Center Agents may live anywhere is the Continential U.S. Candidates must have own equipment to work from home including a computer (not chromebook or MAC), WIndows 10, webcam, USB headset with a mic, high-speed internet and ethernet cord. 

Responsibilities



  • Taking inbound calls for a high-end retailer whose business is booms during the Holiday season
  • Must have 2-3 years of Call Center experience to be considered
  • Good and accurate data entry skills
  • Experience with handling customer resolutions to correct orders or fix mistakes would be helpful
  • Clear speaking voice
  • Attention to grammar and spelling
  • Must be able to pass a general Grammar and Spelling Assessment and a Call Center Scenario Assessment with a score of 75% or better.


The essential functions of this role include:
  • working weekends
Skills
  • Telephone Etiquette
  • Typing Skills
  • Customer Service
  • Call Center Support
  • Taking Inbound Calls (2 years of experience is required)
  • Call Center Agent (2 years of experience is required)
  • Data Entry (1 year of experience is required)
  • Computer Proficiency (2 years of experience is required)
  • Customer Resolution (2 years of experience is required)
  • Call Escalations (2 years of experience is required)
  • High Volume Call Handling (2 years of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 9 AM - 12 AM

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