Customer Service Representative

  • location: Lexington, KY
  • type: Temp to Perm
  • salary: $18 - $19 per hour

job description

Customer Service Representative

A manufacturing client of ours in Lexington, KY is seeking a Senior level Customer Service Representative.  This position is responsible for providing inside sales support to direct and/or distributor accounts. Specific support activities include: expediting orders, providing delivery dates, entering purchase orders, releasing existing orders and responding to customer inquiries.  This position is a full-time opportunity and offers a competitive salary and benefits package.  

Responsibilities

•      Service direct and/or distributor customer accounts primarily through email, telephone, PHConnect, Electronic Data Interchange (EDI), Live Chat and fax.

•      Perform thorough contract review in accordance with division guidelines

•      Expedite orders through coordination with production, warehouse, quality, applications engineering and other internal departments.

•      Provide delivery dates and quotation requests for pricing.

•      Enter new purchase orders and answer action requests submitted by field sales.

•      Obtain and forward customer shipping information.

•      Utilize software, databases, and tools to appropriately respond to customer inquiries.



Skills

  • Customer Service
  • Follow-up
  • Basic Software Skills
Education
  • Associates
Qualifications
  • Years of experience: 5 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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