A manufacturing client of ours in Lexington, KY is seeking a Senior level Customer Service Representative. This position is responsible for providing inside sales support to direct and/or distributor accounts. Specific support activities include: expediting orders, providing delivery dates, entering purchase orders, releasing existing orders and responding to customer inquiries. This position is a full-time opportunity and offers a competitive salary and benefits package.
Service direct and/or distributor customer accounts primarily through email, telephone, PHConnect, Electronic Data Interchange (EDI), Live Chat and fax. •
Perform thorough contract review in accordance with division guidelines •
Expedite orders through coordination with production, warehouse, quality, applications engineering and other internal departments. •
Provide delivery dates and quotation requests for pricing. •
Enter new purchase orders and answer action requests submitted by field sales. •
Obtain and forward customer shipping information. •
Utilize software, databases, and tools to appropriately respond to customer inquiries.
- Customer Service
- Basic Software Skills
- Years of experience: 5 years
- Experience level:Experienced
Working hours: 8 AM - 5 PM
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