Customer Service rep

  • location: Durham, NC
  • type: Temp to Perm
  • salary: $17 per hour

job description

Customer Service rep

Does the idea of an open, challenging and fast-paced environment put a smile on your face? A global healthcare company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and policy issues related healthcare, insurance and prescription benefits.  

Responsibilities

The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs within Covance. After comprehensive training, you will respond to requests from patients and healthcare partners. Additionally you will also be in constant contact with medical insurance companies to help patients and providers understand and navigate the complexities of insurance coverage for a prescribed therapy. The Program Specialist needs to be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customers. The Program Specialist is proficient and knowledgeable about all the services provided on their assigned program(s). 
This is your opportunity to have an exciting career while making a difference in people’s lives. 
 



Skills

  • Customer Service
  • Follow-up
  • Empathy
  • Interpersonal Sensitivity
  • Telephone Etiquette
  • Basic Computer Skills
  • Basic Software Skills
  • Active Listening
  • Call Center Support (2 years of experience is required)
Education
  • High School
Qualifications
  • Years of experience: 0 years
  • Experience level:
Shift: First

Working hours: 7 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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