Customer Service

  • location: Totowa, NJ
  • type: Permanent
  • salary: $50,000 per year

job description

Customer Service

Are you looking for the next steps in your career? Are you experienced with Operations, Logistics and Customer Support?  If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience working in a Customer Support/Operations/Logistics role for a manufacturing or technical company.  

Responsibilities

  • Global customer support for capital equipment products including but not limited to warranty claims, quotations, and customer inquiries
  • Accountable for in house parts logistics, upgrades and order processing
  • Failure analysis tracking
  • Ensure regional territories maintain appropriate stock levels of spare parts
  • Extensive recordkeeping and reporting on ERP system, Salesforce and other software applications
  • Process software activation requests
  • Other assignments and projects as needed
Requirements: 

  • BS or AS degree required
  • 2 + years relevant operations, logistics or business experience required
  • Must be proficient in Excel and possess ERP system knowledge
  • Prior Salesforce experience preferred
  • Seeking a customer focused and collaborative team player
  • Detailed orientated, adept in multitasking and enjoys working in a high volume, busy environment
  • Traditional Customer Service / Call Center experience will not be considered 




Skills
  • Customer Service
  • ERP
  • CRM
Education
  • Bachelors
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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