With an appropriate knowledge of the Company’s services and processes, a Customer Service Representative I works under the direct supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Representative I receives and responds to routine residential and commercial customer calls, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.
- Respond in a timely and accurate manner to routine customer service calls, ensuring that residential
customer issues and concerns are treated in a respectful and professional manner.
- Effectively respond to routine issues regarding general commercial service changes and contract
compliance matters, which may involve outbound calls and other communications to resolve simple issues
including service level changes, contractual obligations, billing questions, service cancellations, price
increases and equipment issues.
- Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers’
concerns are understood, addressed and resolved in an efficient and complete manner as possible.
- Receive and review individual performance metric reports and action plan with manager to understand
- Customer Service
- Active Listening
- Telephone Etiquette
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
- Years of experience: 1 year
- Experience level:Experienced
Working hours: 8 AM - 5 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.