Customer Service Representative

  • location: Austin, TX
  • type: Temp to Perm
  • salary: $16 per hour

job description

Customer Service Representative

Does the idea of an open, challenging and collaborative environment put a smile on your face?  Do you enjoy communicating with people on the phone?

We are looking for customer service representatives who have a passion for helping others.  

If you have customer service or collections experience and have a consistent work history with minimum gaps in employment you are encouraged to apply! 

You must have the ability to Work From Home.   



Responsibilities

Handle anywhere from 50 – 100 calls per day based on call volume.

Provide the highest level customer service.  

Work collaboratively with team members and call center management to contribute to department goals and maintain service level objectives.

Accurately document calls into proprietary software system with efficiency.  

Maintian open communication with managment to ensure escalations are handled with urgency. 

Maintain strict confidentiality of customer information and interactions.

Adhere to all established company policies and procedures.



Skills

  • Customer Service
  • Call Center Support
  • Collections
  • Basic Software Skills
  • Empathy
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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