If you are an experienced Customer Service Representative looking for a new opportunity with a great company, apply to this Call Center Customer Service Role. This position begins working remote from home and then well transition into the Waterbury Call Center when the company begins to transition employees back to the office.
Support basic internal processes as assigned by a Lead or Supervisor
Use judgment to mitigate risk to the Bank while balancing the needs of the customer
Perform problem resolution by addressing customer complaints, discrepancies, requests, and inquiries, offering smart solutions to meet customer needs
Submit work items to complete customer requests interacting with multiple online systems while speaking with customers
- Customer Service
- Telephone Etiquette
- Active Listening
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 8 AM - 4 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.