Does the idea of an open, challenging and collaborative environment put a smile on your face? A major financial company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.
The representative role is inclusive to an inbound phone team environment assisting external clients, (participants in corporate sponsored retirement and health plans) with financial transactions and inquiries. This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry. The Call Center assists with 401(k), Stock Options and Health Benefit Solutions.
Call center experience; Financial Acumen; High service aptitude; Service to Sales acumen; strong communication skills (verbal and written); Innovative thinking; Detail-oriented; strong problem solving and decision making skills; Flexible; Team-oriented; Client focused; Positive attitude.
Call center experience desired.
Training is 4 weeks Monday - Friday 9:30-6:30. If associate successfully completes training, shifts will be provided. Schedules can be ANYWHERE between 7am – 10pm with OT Monday-Sunday
The essential functions of this role include:
- Call Center Support
- Active Listening
- Typing Skills
- Basic Software Skills
- Years of experience: 1 year
- Experience level:Experienced
Working hours: 7 AM - 10 PM
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