Call Center Representative

  • location: Minneapolis, MN
  • type: Temp to Perm
  • salary: $15 - $16 per hour

job description

Call Center Representative

Do you have previous inbound/outbound call center experience? Are you looking for a career opportunity with ample room for career growth and development? Randstad is now hiring Customer Support Specialists for a large Fortune 500 Financial Institution in the Twin Cities.

Our client is one of the largest financial service institutions in the country and currently, they are seeking top talent for customer service long term (up to 24 months) positions. You will be working on a beautiful campus environment in Minneapolis Minnesota, with a cafeteria and coffee shops on site. After production goals are met the goal is to get you working from home and this position is temporary to permanent hire!   

Responsibilities

Candidates will be responsible for ordering and following up on homeowners insurance, payoffs, title insurance and other mortgage products as needed by phone. Phone experience required. There is no direct customer contact, only contact with vendors. Answering incoming vendor calls as needed from an incoming phone line. 

·         Making 50 or more outbound calls per day to Vendors to either order or follow up on insurance products

·         Taking up to 10 calls per day through the incoming phone split from vendors who need more information on orders we’ve placed or have questions on our requirements

·         Communicating effectively with vendors verbally when following up and providing expectations, good written communication skills when placing loan notes

Skills

  • Typing Skills
  • Active Listening
  • Data Entry
  • Basic Software Skills
  • Telephone Etiquette
  • Customer Service
  • Basic Computer Skills
  • Adapting to Change
  • Microsoft Excel (1 year of experience is required)
  • Call Center Support
  • Written Communication
  • Verbal Communication
  • communication skills
  • Follow-up
Education

  • High School (required)
Qualifications

  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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