Would you say you have experience providing world class customer service? We have a local Rigid Industrial Packaging company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.
-Serves as the primary contact person and information center for customers.
-Provides customers with timely and accurate information, i.e., pricing, general mailings, specifications, plant production schedules.
-Handles and maintains active customer orders per company policy.
-Completes order entry procedures in a timely and accurate manner.
-Controls input and maintenance or order entry database, originating sales orders, confirming delivery times and ensuring accuracy of specifications, pricing and sales reports.
-Handles customer inquiries, samples, quotations, specifications and other services.
-Assists in resolving remittance discrepancies and prepares documents for billing corrections.
-Develops knowledge of products, policies and procedures necessary to perform job duties.
- Customer Service
- Active Listening
- Basic Software Skills
- Basic Computer Skills
- Verbal Communication
- communication skills
- Written Communication
- Typing Skills
- Time Management (1 year of experience is required)
- New Account set up
- Assist sales dept
- accounts receivable
- Telephone Etiquette
- Years of experience: 1 year
- Experience level:Experienced
Working hours: 8 AM - 4 PM
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Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.