Customer Service Specialist

  • location: Merced, CA
  • type: Temp to Perm
  • salary: $19 per hour

job description

Customer Service Specialist

Would you say you have experience providing world class customer service? We have a local Rigid Industrial Packaging company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.

Responsibilities

-Serves as the primary contact person and information center for customers. 

-Provides customers with timely and accurate information, i.e., pricing, general mailings, specifications, plant production schedules.

-Handles and maintains active customer orders per company policy.

-Completes order entry procedures in a timely and accurate manner.

-Controls input and maintenance or order entry database, originating sales orders, confirming delivery times and ensuring accuracy of specifications, pricing and sales reports.

-Handles customer inquiries, samples, quotations, specifications and other services.

-Assists in resolving remittance discrepancies and prepares documents for billing corrections.

-Develops knowledge of products, policies and procedures necessary to perform job duties. 



Skills

  • Customer Service
  • Active Listening
  • Follow-up
  • Basic Software Skills
  • Basic Computer Skills
  • Verbal Communication
  • Confidentiality
  • communication skills
  • Written Communication
  • Typing Skills
  • Time Management (1 year of experience is required)
  • New Account set up
  • Assist sales dept
  • accounts receivable
  • Telephone Etiquette
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


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