Customer Service Representative

  • location: Miami, FL
  • type: Temp to Perm
  • salary: $16 per hour

job description

Customer Service Representative

Does the idea of an open, challenging and collaborative environment put a smile on your face? Ourclient is looking for customer service representatives to join the Customer Care team in Doral . The Customer Service Representative will take inbound and make outbound calls for a variety of customer and partner related issues.  

Responsibilities

  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
  • Schedule & communicate with Service Technicians to meet customer requirements
  • Perform outbound calls to customers to follow-up on service received
  • Perform outbound calls to customers regarding outstanding account balances
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customer’s concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers
  • Work well within a team
  • Participate in quality assurance processes/programs/initiatives as requested
Skills

  • Telephone Etiquette
  • Customer Service
  • making Calls (1 year of experience is required)
  • Basic Computer Skills
  • Active Listening
  • Bilingual Spanish
Education

  • High School
Qualifications

  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 8:30 AM - 5 PM

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