Remote Call Center Agent

  • location: Deerfield Beach, FL
  • type: Temporary
  • salary: $12 per hour

job description

Remote Call Center Agent

Are you looking for a FULL-TIME SEASONAL WORK FROM HOME job opportunity? These job openings are available to people living ANYWHERE is the continental United States and that have AT LEAST ONE YEAR of prior Call Center or Customer Care/Customer Service PHONE EXPERIENCE. We're a high end retailer that is a major player during the holiday season with our products and services. We need major Inbound Call Center Support from September through January as our orders are about to ramp up significantly.  FULL-TIME SEASONAL POSITION WORK FROM HOME ANYWHERE IN THE CONTINENTAL U.S. Must be able to be flexible with working hours during Eastern Standard Time. *****We will assign you an 8-hour shift which could be 9:00am-6:00pm OR 2:00pm-11:00pm for the evenings***** Must also be able to work any day of the week and that may include a weekend day and also a holiday if one falls in your work week. COMPUTER EQUIPMENT REQUIREMENTS FOR THIS JOB ARE.... -MUST HAVE Laptop or Personal Computer with WINDOWS 10 Installed (NO Chromebooks, tablets, SmartPhones, MAC's, MACBooks or iPads) -Webcam and a proper brand model of USB Headset -Ability to connect ETHERNET CABLE to your high-speed internet modem. This job cannot be worked off of just wi-fi. You'll need the hardline connection. -Must be able to test your Internet Speed with a speedtest link Watch our short video if you'd like to know more.... https://www.loom.com/share/02a8759b877a405fbdf67edee63ae81d

Responsibilities

-Taking heavy inbound calls for a high-end retailer whose business is very contingent on holiday purchases and gifts

-Must have 2-3 years MINUMUM Call Center or Customer Care experience to be considered

-Good and accurate Data-Entry Skills

-Experience with handling call escalations or customer resolutions in correcting wrong orders or fixing mistakes

-Clear speaking voice and above average Grammar and Spelling. 

-Must be able to pass a general Grammar and Spelling Assessment as data-entry notes need to be accurate to generate gift card messages for the client's products

-We need FLEXIBLE people that can work an 8-hour shift, Full-Time, between 9:00 am and 1:00 am Eastern Standard Time

-Call Center Agents may live ANYWHERE is the continental US as long as they can accomodate the flexble hours

-You'll have a 40-hour, FULL-TIME schedule but will have to be flexible on days as we are open 7-days per week and this includes HOLIDAYS

-Proper computer equipment to work remote is a MUST



The essential functions of this role include:

  • working weekends
Skills
  • Telephone Etiquette
  • Typing Skills
  • Customer Service
  • Call Center Support
  • Taking Inbound Calls (2 years of experience is required)
  • Call Center Agent (2 years of experience is required)
  • Data Entry (1 year of experience is required)
  • Computer Proficiency (2 years of experience is required)
  • Customer Resolution (2 years of experience is required)
  • Call Escalations (2 years of experience is required)
  • High Volume Call Handling (2 years of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 9 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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