Call Center Rep

  • location: Raleigh, NC
  • type: Temp to Perm
  • salary: $15 per hour

job description

Call Center Rep

Would you say you have experience providing world class customer service? We have a local financial company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of multipule computer screens and will be required to multi-task efficiently. You will be handling calls to find additional information on a vehicle that the owner is deceased. Working the accounts means that you will be working with estate letters and following up on notes that are in the system.   

Responsibilities

Job Description
This is the Beneficiary Support team within the company. 
This is a call center environment and will be handling 20-25 calls/day and also working accounts simultaneously. 
The calls you are handling are trying to find out what is going on with a vehicle that the owner is deceased. 
Working the accounts means that they will be working with estate letters and following up on notes that are in the system. 

Measured by AHT (Average Handle Time) and by call quality.
AHT - goal of 10-16 minutes 
 



The essential functions of this role include:

  • working in a non-temperature controlled environment
Skills
  • Active Listening
  • Customer Service
  • Attention to Detail (1 year of experience is required)
  • Multi-tasking
  • Call Center Support (1 year of experience is required)
Education
  • No Degree Required
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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