A well-known skincare research company in San Jose is looking for a Customer Service Rep to help support their call center. Performing all aspects of customer service including but not limited to customer returns, data entry, and acting as a liaison between internal and external customers. This is a full time, temporary to permanent position. If you are a team player, have experience with call center support, and can provide white-glove service apply TODAY!
Deals directly with external or internal Customers providing superior service.
Analyzes requests, provides information requested or ascertains to direct requests and unresolved issues to the designated resource.
Analyzes transactions, reconciles customer accounts, corrects records, and adjusts errors.
Traces status of orders through Shipping Department utilizing World Ship/UPS/FedEx search engines.
Resolves customers and Sales Admins with questions related to orders takes replacement orders as needed.
Responds to external or internal customer requests via email, Dashboard, telephone, or mail.
Prepares Return Materials Authorization (RMA) and forwards preliminary paperwork to Returns and Replacements.
Organizes workflow to meet customer timeframes.
Keeps records of customer interactions and transactions.
Records details of inquiries, comments and complaints from Customers.
Provides feedback on the efficiency of the customer service process.
The essential functions of this role include:
- working in a smoke free environment
- Call Center Support (2 years of experience is required)
- Telephone Etiquette
- Customer Service (3 years of experience is required)
- Basic Computer Skills (2 years of experience is required)
- Order Management
- Years of experience: 3 years
- Experience level:Experienced
Working hours: 8 AM - 5 PM
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San Francisco Fair Chance Ordinance:
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.