Call Center Representative Inbound

  • location: Tampa, FL
  • type: Temp to Perm
  • salary: $14 - $15 per hour

job description

Call Center Representative Inbound

Randstad is working with a client in Brandon seeking immediate Customer Service representatives to START ASAP. At least 1 years of call center experience that is between 2018-2020 will be considered.

Your schedule will fall between 8am-7pm Monday-Friday and WILL have weekend and OT availability as business goes back to normal or picks up. If you can't work a shift between 8am-7pm or weekends this role is not a fit. This client is requiring your flexibility and ability to do so.



Responsibilities

Handle large volume of inbound calls from customers around billing, account information and or updates on their shipping.

You will handle credits and billing review with the customers as needed.

This role will handle about 80-100+ calls per day



The essential functions of this role include:

  • working up to 3 hrs of overtime per week
  • working weekends
Skills
  • Call Center Support (1 year of experience is required)
  • Active Listening
  • ERP
  • Empathy
  • Adapting to Change
  • Follow-up
  • Basic Software Skills
  • Telephone Etiquette
  • Basic Computer Skills
  • Data Entry
  • Typing Skills
  • Interpersonal Sensitivity
  • Customer Service
  • CRM
  • Scheduling Appointments (1 year of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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