Help Desk

  • location: South Jordan, UT
  • type: Temp to Perm
  • salary: $21 per hour

job description

Help Desk

Do you have experience assiting end users with technical questions?  Do you enjoy problem solving and troubleshooting? Randstad Central Delivery is now hiring in South Jordan, UT for Help Desk Reps!   The role will pay $21.00 an hour and is a long term opportunity with a leading financial firm! Randstad offers weekly pay, direct deposit and health benefits! 

Responsibilities

  • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly 
  • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations 
  • Provides investigation, diagnosis, resolution and recovery for hardware/software problems 
  • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software


The essential functions of this role include:
  • working weekends
Skills
  • Help desk (1 year of experience is required)
  • Call Center Support (1 year of experience is required)
  • Problem Solving (1 year of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 10 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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