Customer Service Representative

  • location: Jacksonville, FL
  • type: Temp to Perm
  • salary: $16.50 per hour

job description

Customer Service Representative

Would you say you have experience providing world class customer service? We have a local financial company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.

Responsibilities

Critical role in effectively managing daily business objectives with phone volume and service level management through the Client & Account Services MLSN Service Lines. Provides product support for Branch Offices to ensure all necessary tools, training and adequate client experience are being provided. Support includes daily interaction with Branch Offices, operational and customer service teams within the home office. Service inquiries from the branch offices include enrollment, tutorial instruction and maintenance of accounts.

  •  Proven experience with effectively proofreading, editing and/or quickly identifying errors, while understanding the cause of the error and taking action to implement sustainable solutions
  • Banking and/or brokerage experience
  • Inbound call center experience
  • Proficient with Microsoft Word, Excel and PowerPoint


Skills
  • Customer Service
  • Call Center Support
  • Basic Computer Skills
  • Typing Skills
  • Telephone Etiquette
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 7 AM - 10 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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