A well-known skincare research company in San Jose is looking for a Returns Associate to help support their office. Responsible for processing returns, entering data, and providing excellent customer service. This is a full time, temporary to permanent position. If you are a team player, have experience with processing returns, and data entry apply TODAY!
Unpack returned merchandise, inspect package condition, and assess paperwork sent in with return instructions for proper return procedures.
Inspect returned merchandise, checking for quality and condition of the product to determine the return category.
Receive merchandise, following all security and safety return procedures for each product type.
Distribute returned items to their proper location considering all factors including the value of the product, its condition, and type of return.
Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback, and instructions to ensure accurate processing.
Identify critical distribution issues and report them to the team lead/supervisor.
Data entry as needed.
Maintain a safe and organized work environment at all times.
The essential functions of this role include:
- working in a smoke free environment
- manual lifting up to 30lbs
- Process Returns (2 years of experience is required)
- Entering Data (1 year of experience is required)
- Customer Service (1 year of experience is preferred)
- Basic Computer Skills
- Years of experience: 2 years
- Experience level:Entry Level
Working hours: 8 AM - 5 PM
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Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.