Customer Care Specialist

  • location: Nashville, TN
  • type: Temp to Perm
  • salary: $15 per hour

job description

Customer Care Specialist

Randstad has an immediate opening for Customer Care Specialist, 8:00 a.m. - 5:00 p.m. Monday through Friday -- and we need your help!  Are you experienced with handling inbound calls?  Are you experienced resolving customer questions and complaints?  Do you have a history of great attendance on the job? This is an on-site job opportunity - it IS NOT remote / work from home. Winning candidates look like this:  Self-motivated, with high energy and an engaging level of enthusiasm; Excellent customer service skills and a great record of contributing to a team environment; Excellent speaking and active listening skills; Comfortable selling by phone; Ability to learn products; Telephone skills; Ability to clearly and effectively communicate verbally and in writing in English; Ability to manage time effectively and efficiently; Ability to multi-task; Regular and reliable attendance. If this sounds like you, click that EASY APPLY button now and send us your resume!

Responsibilities

  • Resolves Customer complaints (first call resolution) 
  • Investigates questions related to billing, service and products 
  • Answers questions pertaining to the customer's account 
  • Emphasizes product/service features and benefits


Skills
  • Customer Service (1 year of experience is required)
  • Active Listening
  • Analytical Thinking
  • Basic Software Skills
  • Responsiveness
  • Telephone Etiquette
  • Verbal Communication
  • Confidentiality
  • communication skills
  • Written Communication
  • Basic Computer Skills
  • Resolving customer complaints
  • Handling inbound phone calls
  • High call volume
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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