Would you say you have experience providing world class customer service? We have a local financial company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. Please note this is a bilingual role. You will follow up with customers via phone, email and fax to retrieve any necessary information.
Bilingual Spanish role
Initially you will be required to work from home and/or remotely in this role and will require the following:
• Internet Service Provider at home (no public WiFi or Internet)
This is an inbound contact center Client Services role. The candidate must have extensive experience delivering an exceptional client experience, must be able to fully resolve complex problems, must be able to de-escalate difficult scenarios and multitask using multiple systems, processes and procedures. This role requires candidates to be able to handle back-to-back calls in a fast paced, managed environment, fully understand several banking products, advocate for digital self service options and adhere closely to compliance requirements. Excellent attendance is necessary for all training and scheduled shifts. Candidates must demonstrate integrity & professionalism for financial services industry. Typically requires 1-2 years of experience assisting with complex servicing scenarios.
The essential functions of this role include:
- Basic Computer Skills
- Call Center Support
- Active Listening
- Typing Skills
- Years of experience: 1 year
- Experience level:Experienced
Working hours: 5 AM - 7:30 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.