Order Fulfillment Coordinator

  • location: Brooklyn, NY
  • type: Temp to Perm
  • salary: $26 - $28 per hour

job description

Order Fulfillment Coordinator

A Leading Startup Company in Brooklyn NY is looking to bring on an experienced Fulfillment Coordinator that will own the coordination of customer order processing for US orders. This role works closely with the Sales, Support and Production teams to ensure timely and accurate delivery of customer orders. This role is the primary point of contact for and manages the day to day operations between Opentrons and its TPL. Qualified Candidates have 1-3 years experience working with 3rd party logistics and experience with consumer electronics or automation products is a huge plus!  



  • Maintains a prioritized schedule of all unfulfilled orders based on delivery requirements and feedback from customer facing teams
  • Generates daily order lists based on sales prioritization and expected leadtime at time of order
  • Manages daily communication with the TPL and troubleshoots any issues blocking the release of an order
  • Monitors stock levels and reports current or potential stock outs to our manufacturing team
  • Coordinates with the Sales and Support team to prioritize expedites as needed
  • Ensures fulfillment data is entered into our CRM and order tracking system accurately and completely
  • Reports compliance with fulfillment KPI’s to track percentage of on time, accurate and complete order fulfillment
The essential functions of this role include:

  • working up to 5 hrs of overtime per week

  • Order Fulfillment
  • Vendor Management
  • Multi-tasking
  • CRM (3 years of experience is required)
  • supply chain
  • Answering Phones
  • Oral Communication
  • Inventory Auditing

  • Bachelors (required)

  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 9 AM - 5 PM

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