Work From Home Call Center Representative

  • location: New Boston, MI
  • type: Temp to Perm
  • salary: $12.50 - $13.50 per hour

job description

Work From Home Call Center Representative

Are you looking for the next steps in your career? Take that first one by applying to be a call center representative remotely. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as a customer service representative or experience in a related position.



Responsibilities

Customer Service Representatives will be working with EMT companies and be on calls to schedule appointments for patient transportation via ambulance for non-emergency calls. CSRs will need exceptional Customer Service skills and practice empathy during what may be a very difficult time for those on the calls. Training is set for 2 weeks. Talent will need to be available the week prior to starting for a Randstad and Conduit Global orientation as well as setting up their access. This time is paid up to 4 hours. The call volume is anticipated to be high. Scripts, call flows, resources, and support teams will be provided.





Skills

  • Customer Service (3 years of experience is required)
  • Basic Software Skills (3 years of experience is preferred)
  • Call Center Support
  • following written Instructions (1 year of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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