Customer Service Representative

  • location: Research Triangle Park, NC
  • type: Temp to Perm
  • salary: $17 per hour

job description

Customer Service Representative

Would you say you have experience providing world class customer service? We have a local company that is in search of someone just like you. This opportunity is focused on empathy, and genuine customer satisfaction versus a high volume work environment. This position will require you to multi-task efficiently, and communicate via phone calls as well as emails. Please see below for more information. 

Responsibilities

• Handle incoming calls from customers, and place outgoing calls to patients and healthcare partners.
• Document calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures.
• Conduct insurance research on behalf of patients to determine if they are eligible for their prescribed therapy.
• Work with partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipments.
• Be familiar with the market place and the insurance options available to educate patients on available options as appropriate.



Skills

  • Customer Service (3 years of experience is required)
  • Empathy
  • Telephone Etiquette
  • Basic Computer Skills
  • Patient Support
  • Call Center Support
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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