Call Center Customer Service

  • location: Research Triangle Park, NC
  • type: Temp to Perm
  • salary: $17 per hour

job description

Call Center Customer Service

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major pharmaceutical company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.  



Responsibilities

• Handle incoming calls from customers, and place outgoing calls to patients and healthcare partners.
• Document calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures.
• Conduct insurance research on behalf of patients to determine if they are eligible for their prescribed therapy.
• Work with partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipments.
• Be familiar with the market place and the insurance options available to educate patients on available options as appropriate.



The essential functions of this role include:

  • working in a smoke free environment
  • working weekends
Skills
  • Customer Service
  • Active Listening
  • Empathy
  • Telephone Etiquette
  • Basic Software Skills
  • Typing Skills
  • Faxing
  • Basic Computer Skills
  • Data Collection
  • Medicare Compliance
  • Medical Terminology
  • Microsoft Office
Education
  • High School (required)
Qualifications
  • Years of experience: 4 years
  • Experience level:Entry Level
Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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