Call Center - Program Specialist

  • location: Research Triangle Park, NC
  • type: Temp to Perm
  • salary: $17 per hour

job description

Call Center - Program Specialist

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major pharmaceutical company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.  


  • Serve as the customer’s primary point of contact to facilitate operational and reimbursement support
  • Work with medical insurance companies to determine if patients are eligible for their treatment
  • Handle calls, track communications and raise issues based on established procedures
  • Request products and track shipments with our partner distributors
  • Educate patients on their available products and options for insurance
**This shift requires working on a Saturday during the week** This means will always work on Saturday. Will have 1 weekday off during the week. But total work week is 5 days. The actual days/schedule will be determined after training is competed and given by supervisor. Example shift: Tuesday – Saturday. OR Mon, Tues, Wed off, Thurs, Fri, Sat Training hours are: 8:00 am - 5:00 pm (training schd will be Mon - Fri) Shift hours after training are: 8:00 am - 5:00 pm please note that the center hours are 6 am - 10 pm and shifts are based on the needs of the business.  

The essential functions of this role include:
  • working in a smoke free environment
  • Call Center Support
  • Medical Terminology
  • Claims Processing
  • Customer Service
  • communication skills
  • High School (required)
  • Years of experience: 5 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 7 PM

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