Call Center Specialist

  • location: Charlotte, NC
  • type: Temp to Perm
  • salary: $15 per hour

job description

Call Center Specialist

If you are an Experienced Customer Service or Call Center Representative who wants to get their foot in the door of a large financial institution, then keep reading! Randstad is looking for Financial Crime Specialists to review fraudulent, mis-posted, or disputes to customer accounts. You will research, connect with vendors/3rd parties, and then find a resolution. Looking for candidates who are quick learners, adaptable, and willing to show up and show out! The Benefits of working with Randstad!:  --Potential for temp to hire with the client --Benefits through Randstad: Healthcare (Medical, Dental, Vision, Disability, Life/Accidental Insurance) and 401k --Dedicated recruiter who will walk you through the process, interview prep, and provide support from start to finish.  --Weekly pay!   -- Training hours: 6 weeks, Mon - Fri - 8:30am - 5 (no time off approved during training)

Working hours: M-F, 3:45pm - 12:15am OR 2:45 pm - 11:15 pm + Saturdays from 10:00am - 7:30pm; Off on Sundays and one day during the week



--Contacting third parties for additional info/research. 

--Mitigate risk by effectively authenticating the identity of customers to prevent further fraud activity. 

--Reviews, verified/identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and or recover losses. 

--Researches moderate to complex account activity, determines potential source of compromise and then takes the appropriate action to decide the case using multiple systems and applications. 

--Closing and/or reissuing cards or accounts, researching or placing funds and restraints, reversing feeds and/or referring accounts for suspected elder abuse, identify theft or account misuse. 

--Avg daily calls = 30+/day mix of inbound/outbound

The essential functions of this role include:

  • working weekends
  • Call Center Support
  • Customer Service
  • High School
  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: Second

Working hours: 3:45 PM - 12:15 AM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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