Does the idea of an open, challenging and collaborative environment put a smile on your face? A major wholesome feed supplier company is looking for customer service representatives to join the Customer Care team. The Customer Service Representative supports an existing customer base with moderate to high level of complexity to cultivate and build quality customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagment. This role is responisible for developing an advanced level of product or service knowlege to support morderat to highly complex customer questions and concerns while successfully addressing unexpected variables.
• Responsible for processing orders from inception through shipment and invoicing. Handling
correspondences and fulfilling customer needs to ensure satisfaction.
• Manage a high volume of customer contacts and communications through phone and email each day.
• Develop an advanced level of product knowledge to speak intelligently to customers and successfully
address specific objections.
• Effectively capture customers’ product expectations, experiences, satisfaction and likelihood of
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks
prohibiting satisfaction or product usage.
• Run various reports on a weekly and daily basis and investigate where needed.
• Responsible for EDI order processing and management. Preferred Qualifications
• Experience in a manufacturing or Consumer Packaged Goods (CPG) environment.
• SAP experience.
- Customer Service
- Active Listening
- Telephone Etiquette
- Interpersonal Sensitivity
- Basic Computer Skills
- Call Center Support
- Data Entry
- Basic Software Skills
- Years of experience: 3 years
- Experience level:Experienced
Working hours: 7:30 AM - 4 PM
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