Does the idea of an open, challenging and collaborative environment put a smile on your face? A major optical retialer is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.
Upon completing onboarding on-site, the option of workign remotely is available! Must have high speed internet at home. All other equipment will be provided.
- Appropriately respond to customer and account complaints via phone or email relative to orders, products, or services and determine the required action to effectively address the call and ensure satisfaction
- Tactfully deescalate and calmly handle confrontational or stressful interactions with the customers from any of our accounts, end users, and field service reps
- Identify and prioritize issues to ensure accurate and timely resolution
- Assist customers in determining the types of products or services that best meet their needs by providing an overview of products and services offered
- Keep records of customer/field service interactions and transactions by detailing inquiries, complaints, and comments, as well as actions taken
- Process customer orders, maintain customer accounts, implement changes to existing accounts, files, documents, and other paperwork
- Customer Service
- Telephone Etiquette
- Typing Skills
- Basic Computer Skills
- Microsoft Office (3 years of experience is preferred)
- Call Center Support
- Years of experience: 1 year
- Experience level:Entry Level
Working hours: 8 AM - 5 PM
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