Customer Service Representive

  • location: Dallas, TX
  • type: Temp to Perm
  • salary: $13 per hour

job description

Customer Service Representive

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major optical retialer is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.

Upon completing onboarding on-site, the option of workign remotely is available! Must have high speed internet at home. All other equipment will be provided. 

 



Responsibilities

  • Appropriately respond to customer and account complaints via phone or email relative to orders, products, or services and determine the required action to effectively address the call and ensure satisfaction
  • Tactfully deescalate and calmly handle confrontational or stressful interactions with the customers from any of our accounts, end users, and field service reps
  • Identify and  prioritize issues to ensure accurate and timely resolution
  • Assist customers in determining the types of products or services that best meet their needs by providing an overview of products and services offered
  • Keep records of customer/field service interactions and transactions by detailing inquiries, complaints, and comments, as well as actions taken
  • Process customer orders, maintain customer accounts, implement changes to existing accounts, files, documents, and other paperwork


Skills
  • Customer Service
  • Telephone Etiquette
  • Typing Skills
  • Troubleshooting
  • Basic Computer Skills
  • Microsoft Office (3 years of experience is preferred)
  • Call Center Support
Education
  • No Degree Required
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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