Call Center Representative

  • location: San Antonio, TX
  • type: Temporary
  • salary: $16 per hour

job description

Call Center Representative

If you are an Experienced Customer Service or Call Center Representative who wants to get their foot in the door of a large financial institution, then keep reading! Randstad is looking for Client Associate's to take inbound and outbound calls regarding fraudulent and non-fraudulent financial claims. You will research and find resolutions for these claims.  Position is starting off as a 90 day contract with potential for extension or other options after the assignment.  Candidates will need to be available Monday through Saturday from 2:15pm to 11:15pm. You will have Sunday and one day off during the week.  The Benefits of working with Randstad!:  --Potential for temp to hire with the client --Benefits through Randstad: Healthcare (Medical, Dental, Vision, Disability, Life/Accidental Insurance) and 401k --Dedicated recruiter who will walk you through the process, interview prep, and provide support from start to finish.  --Weekly pay!  

Responsibilities

--On site role, not work from home

--Inbound & Outbound contact center helping customers with Fraud and Non Fraud claims

--Customers calling in with claims that haven’t been authorized by them or that they don’t recognize OR claims that they do recognize but can't reach a resolution with the merchant

--Outbound calls required when needing to reach merchants, branch team members or customers directly for additional questions, research or to provide updates

--Call volume depends on complexity of call and extend of investigation - roughly 30-40 calls/day

--Candidates will be responsible for heavy researching, providing empathy and high levels of customer service to customers all while multitasking and have the ability to navigate various systems in this role 

--Additional “assist” queue available to send customers to for escalated calls



Skills

  • Call Center Support
  • Customer Service
  • Financial Banking
Education
  • High School
Qualifications
  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: Second

Working hours: 2:15 PM - 11:15 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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