Patient Enrollment Specialist

  • location: Bethesda, MD
  • type: Temporary
  • salary: $15 - $18 per hour

job description

Patient Enrollment Specialist

Do you enjoy customer service and feel passionate about continuing a career in healthcare? We are seeking 100% remote healthcare professionals for a contract position!  This 100% Remote Call Center Role will work in a fast-paced environment focused on patient care, confidentiality and accuracy of information. 

Responsibilities

-Handles inbound and outbound follow-up calls in a high-volume call center
-Provides quality customer service while closely adhering to approved call scripting, standard operating procedures (SOPs) and work instructions (WIs)
-Identifies customers' needs, clarifies information, researches every issue and provides solutions
-Validates completeness of all required information and provides guidance to patients and providers via phone, secure messaging, and emails
-Determines patient's eligibility, provides answers to questions, and facilitates program process over the phone or via portals
-Provides exceptional customer experience by showing compassion, empathy, active listening, and genuine care
-Resolves any customer requests in a timely and accurate manner; escalates service issues as needed
-Displays patience, willingness to help, and goes an extra mile to assist the patients and providers
-Thoroughly and accurately documents all inquiries and process steps



Skills

  • Call Center Support (1 year of experience is preferred)
  • Medical Terminology
  • HIPAA
  • healthcare (1 year of experience is preferred)
  • EMR
  • Patient Support (2 years of experience is preferred)
  • Confidentiality
  • communication skills
  • Basic Software Skills
  • Written Communication
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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